You’ve seen a lot of billing and claims management tips from us across the blog, and today we want to share a more comprehensive and actionable resource to help you put many of these tips into your daily workflow at your practice. We’ve established that having a successful claims management process involves just about every role in your practice, and in our latest ebook we share 9 billing solutions across all areas of the practice to help you overcome the hurdles and get your claims management on track.
Whether it’s the front desk, exam lane, patient hand off, or check out we’ve identified the most common problems that we see a lot of practice overlook when it comes to their billing workflow.
Here’s a sneak peek at what you can expect to learn about in the full ebook:
Common Problems in the Exam Lane: Rocky Patient Transition to Exam
Ensuring that patient communication from all of your staff throughout the office is consistent and accurate makes the entire patient visit run more smoothly. Inconsistent messaging can cause confusion and analysis paralysis for a patient. These are a few areas that we most often see miscommunication during the visit:
- Lack of patient education on the medical nature of pre-testing during the work up
- Staff is developing and documenting the chief complaint for the doctor
- Staff reinforces the patient’s chief complaint rather than allowing the doctor to determine if medical necessity exists
Solutions:
- Use the pretest time at the opportunity to discuss the medical purpose for each test
- Don’t allow staff to record anything in the chief complaint area of the exam form – this is only to be done by the OD
- Staff should advise patients before the doctor comes in that some complaints may be of medical nature and beyond the scope of a routine exam
Download a copy of the full ebook today to learn about the other 8 challenges and solutions.